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Customer Care Advocate

Location : Phoenix AZ
Job Type : Temp/Contract to Direct
Reference Code : 869
Compensation : 15.00 USD/DAY
Hours : Full Time
Required Years of Experience : 2
Required Education : High School Diploma or Higher

Job Description :
Our Client is hiring for a experience Customer Service Professional for their office in South Phoenix.

 

You will be responsible for answering calls from customers and member awards customers to assist with account related inquiries.

 

Must have solid customer service and computer skills.

 

Ideal candidates will have both inbound and outbound call center or calling experience.  They will also be making outbound calls and need to be proactive in approach.

 

Work hours are 8am to 5pm - Monday - Friday

 

Pay is at $15.00 an hour.

 

This is a long term temp to hire opportunity for a VERY well know fast food chain.

 


POSITION SUMMARY:


The Customer Care Advocate is part of the Customer Experience team, responding to customer feedback and inquiries, empathetically and promptly providing resolution to customer issues while upholding QDOBA brand standards.


 


KEY DUTIES/RESPONSIBILITIES:



  • Respond to customer feedback and inquiries that come through channels like customer calls, emails, online form submissions, and posts on social media and reviews sites.


·         Follow established customer support workflow, incident routing and escalation processes including thorough documentation of incident routing and customer interactions.



  • Provide clerical and administrative support such as receiving and sending mail to guests.



  • Perform other related duties, tasks and responsibilities as required, assigned and directed.


 


QUALIFICATIONS:


Education:  High school diploma or GED equivalent. Bachelor’s degree preferred.


Experience: 3+ years in customer support. Restaurant/foodservice, retail or hospitality industry experience preferred. Experience with customer support/help desk software preferred.


Skills/Knowledge/Abilities



  • Team player with positive attitude.

  • Strong interpersonal skills; active listener, empathetic, and customer oriented.

  • Excellent English-language verbal and written communication skills.

  • Strong problem-solving skills.

  • Detail oriented.

  • Strong organizational skills.

  • Ability to independently juggle multiple tasks in parallel and work effectively in a fast-paced environment with changing priorities and a diverse team.

  • Proficiency with Microsoft Office software products (Word, Excel, and Powerpoint) and Microsoft Teams.

  • Ability to work well across all levels of the organization and deal constructively with conflict.

  • Demonstrates integrity and ethical behavior.


Physical Requirements - Ability to speak/hear clearly in person and on the telephone. Ability to operate a computer keyboard.


Required Qualifications :
Call Center or Inbound and Outbound Calling Experience.

Ability to work on multiple items at the same time.

Some service or dispatch experience a big plus.

Very strong communication skills.

Fast learner.

Strong computer skills.
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